Customer Engagement
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Blog
The Next Customer Experience (CX) Revolution
Recent events in the world have revolutionized customer experience, and businesses are currently at a critical crossroads
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Blog
What Is Conversational Marketing
Conversational marketing is the practice of interacting with prospects and customers in real-time and on-demand through one-on-one conversations. This strategy enables companies to shorten their sales cycles and engage potential customers immediately, usually through chat apps, websites, social media, and other communication platforms. What makes conversational marketing different from other approaches is its power to […]
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