Customer Communications Management
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Blog
What Is a Predictive Dialer?
A predictive dialer is an automatic dialer, which increases the calling efficiency and reduces idle time of agents. As an outbound calling software, it connects the available agent to the next outbound call. It dials these numbers simultaneously, and then intelligently predicts the availability of an agent to take a call. By crunching data collected, […]
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Blog
What Is Conversational Marketing
Conversational marketing is the practice of interacting with prospects and customers in real-time and on-demand through one-on-one conversations. This strategy enables companies to shorten their sales cycles and engage potential customers immediately, usually through chat apps, websites, social media, and other communication platforms. What makes conversational marketing different from other approaches is its power to […]
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