How to Choose the IT Software Relevant to your Business

How to Choose the IT Software Relevant to your Business

IT

3 minutes Read | Published August 13, 2020 | Regina Ongkiko

Much of the business operation’s success can be attributed to the right IT software, especially during these modern times. However, with the vast number of choices available on the market, how do you find the IT software that is most relevant to your business? That in itself is already a business decision that can take up to months to close in the boardroom. After all, it’s a huge investment which has to be done with a lot of scrutiny. As Forbes reminds us, more than $30 billion that US businesses spend on software goes to waste. Yes, IT software can do wonders for your business, but only if it’s the right fit. That is why it’s important for business owners and IT managers to make an informed and reliable decision based on proper criteria.

6 things to consider when purchasing IT software

  • Budget constraints.A major purchase that might not sit well with other members of the top management. In fact, some leaders even look at the price first. About 42% of companies interviewed by Zapier admitted that cost is the primary factor when it comes to choosing their software. Of course, and more often than not, you get what you pay for. Make sure to gather as many quotes as you possibly can. Compare and contrast the different prices vis-à-vis with what you’ll be getting.
  • Your needs.Take a step back and go back to the real reason why you’re considering investing in IT software. This is so you can pinpoint exactly what IT category you should look into. Usually, this will fall under major categories and business functions like marketing, human resources, or CRM. After deciding on the specific category, take a look at the sub-categories as well. Take note of the only options that will be able to cater to your needs. 
  • The features. After pinpointing your needs, you need to zero in on the options that have your desired features. There is no point in including those that don’t have the necessary features in your shortlist. Here’s an example of a feature you might want to add on to yours: the ability to track ongoing and completed tasks, managing the billing and finances, or even something like document tracking.
  • The compatibility with your current setup. Compatibility should be taken into consideration because IT software should not make your business operations more complicated. In fact, IT should make your operations more efficient and productive. If a potential IT solution is not compatible with your current workflow and setup, that means it’s a no. Another thing you should look into is if it will integrate seamlessly into the current technology you have. A common mistake is rushing to buy the newest version of a specific software, and finding out that the current technology the company has cannot handle the new software. 
  • How user-friendly it is.  An IT system will not run itself. Check the reviews and feedback from other enterprises and study the ones that come from those who regularly use it. While every system has a learning curve, there is such a thing as taking too much time to figure out how something works. If an IT software is too complicated or requires your team to study new skills, this might mean that you need to look again for a more user-friendly system.
  • The after-sales customer service. This is another important thing to check in the reviews. Purchasing a new IT system will definitely require training, onboarding, and consultations. It will be great for your transition if the after-sales customer service is approachable and easily accessible. Feeling unsatisfied with customer service is actually one of the main reasons why businesses switch products or brands. In research by American Express, 33% of Americans admitted that they would consider switching even after just one bad experience. Save yourself the trouble and invest in a system with a proven track record in after-sales service and assistance.

Upgrading your IT software, or installing a new one in case you haven’t yet, is a very crucial step when it comes to operating businesses. It can help your business automate administrative and routine tasks that don’t need much human involvement. This will result in an increase in productivity and efficiency.

It can also sharpen your communications, from internal ones with your team members to external ones with your clientele. An upgraded system can find the most efficient, cost-effective way to connect you with colleagues who are based overseas.

Basically, here’s the verdict. Investing in an IT software for your business is a big step forward which should be rewarding. The right decision can lead to a very noticeable increase in your overall business bottom line. Therefore, it’s a must for decision-makers to learn the ropes when it comes to finalizing which specific software to invest in. The right decision will pave the way for your continuous business growth. 

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